Why You'll Love It:

• All-Over Sparkle: Adorned with shimmering sequins that create a radiant, eye-catching effect.
• Flattering Mini Silhouette: Designed to accentuate your figure while offering a sleek and modern look.
• Comfortable Fit: Crafted from a soft, breathable fabric that allows easy movement for all-night wear.
• Versatile Occasion Wear: Ideal for parties, celebrations, and special events where you want to stand out.
• Effortless Glamour: A statement piece that pairs perfectly with heels and minimal accessories for a show-stopping outfit.

At Calla London, every order is thoughtfully packed and well worth the wait. While we’re currently shipping exclusively within the UK, we make it a priority to ensure your pieces arrive safely, smoothly, and without any surprises.

1. Order processing (1-3 business days)

Once your order is placed, please allow 1 to 3 working days for our team to process and prepare your parcel. You’ll receive a confirmation email with tracking details as soon as your order ships. This is unless stated otherwise on the product page. Made to order items can take 2-3 weeks to process. 

2 . Shipping and Timing

Standard shipping within the UK typically takes 9 to 13 working days from the date of dispatch. All parcels are tracked, so you’ll be able to follow your package from our studio to your doorstep.

3. Shipping Costs: FREE 

Shipping is always free — and VAT is already included in your order total.
No added customs fees, no surprises at checkout. What you see is what you pay.

4. Order Tracking

After your order is dispatched, a tracking number will be emailed to you. Please allow up to 48 hours for the tracking link to activate as the carrier scans your parcel into the system.

6. Lost Packages

• For lost packages we advise you ask your neighbours, or consult security footage if possible. If the order was placed with package protection the customer will get a full refund immediately. If package protection was not purchased we are not responsible for lost or stolen parcels. 
  

8. Wrong Addresses & Other Delivery Situations 

• Please ensure your delivery address is correct and secure: We are not able to file a refund for orders not received due to an incorrect, incomplete or insecure shipping address. Items marked undelivered due to an incorrect shipping address can be reissued if and only when they are received back and will incur a re-shipping fee. 
• If you find that your order information is wrong, please contact us at info@callalondon.com with your order number and correct information before the order is shipped out. We will try our best to deliver your order to your door, in rare cases, customer might need to pick it up from the local post office.
• Please note that we can not issue a refund if you refuse to collect the package from your local post office. We are unable to refund or replace any packages refused by the recipient. If you no longer need the purchased items, please email our customer service team at info@callalondon.uk to submit a return request.

9. Cancelation policy 

Please request a cancellation within 12 hours of purchase as our team does their best to process your order as quickly as possible. 

10. ✉️ For Our EU Neighbours

While we currently focus on UK orders, we do offer shipping to select EU countries upon request.
If you're based in the EU and interested in ordering, please email us at info@callalondon.uk and we’ll be happy to confirm availability and delivery options to your location.

At Calla London, we’re committed to making sure you love what you ordered. If something’s not quite right, we’ve got you covered. 

1. General Refund and Return Window

You have 14 days from the delivery date to return parcels for a full refund. The item(s) are to be returned to our warehouse and meet the following conditions: 

• The item must be unworn, and undamaged.
• Wrong size, defective, or incorrect items qualify for a return 
• The product must be in its original packaging
• Customers are asked to photograph the item(s) and send them to our customer support team upon return request
  

Be advised that the customer is responsible for freight payment for these returns. Once we receive the item and confirm it meets these conditions, we’ll process your refund. Refunds apply to the product price only; taxes and shipping costs are not included. 

2. Refund for Lost Packages

If your package is lost in transit, and you selected shipping protection you will be issued a full refund, for orders not issued with package protection other alternatives will be assessed to ensure a comprehensive customer experience  

3. Refund for Damaged/Defective Items

If your item arrives damaged, we will issue a full refund once we’ve confirmed the damage. Please send us a photo of the damaged item(s) within 7 days of receiving it. Once we’ve verified the issue, your refund will be processed. 

4. Refund Process

Refunds will be issued to the original payment method used for the purchase once we receive the item and verify it meets the return criteria. Please allow 1-10 business days for the funds to appear in your account, depending on your financial institution.

5. How to Initiate a Refund Request

To request a refund, simply contact us via email (info@callalondon.uk) or by using the contact page below within the specified timeframes and include your order number and any necessary documentation, such as photos of damaged items or tracking information for lost packages. We’ll take it from there!

We’re here to ensure your experience is as smooth as possible and will work to make it right whenever needed. If you have any questions or need assistance, don’t hesitate to reach out! We offer a full refund if the order is canceled before shipment. You should send an order cancellation request to our customer service team.